metromile insurance claims phone number | metromile claims phone number

metromile insurance claims phone number | metromile claims phone number

How the Metromile claims process works

Filing a car insurance claim doesn't have to be intimidating. In fact, with Metromile's step-by-step process, we'll walk you through the steps of filing a claim and provide a simple solution to what is often an overly complicated process. Whether you've experienced a hit-and-run, a minor fender bender stitch, or need a quick glass repair, knowing what you should prepare to file a claim can make it a seamless experience and get you back on track. Way faster.

metromile insurance claims phone number
metromile insurance claims phone number

Using the Metromile app to request roadside assistance

First, we need to know what type of claim you will be filing – roadside assistance, glass and windshield claim, hit-and-run claim or general claim. Knowing the type of claim will help us route your claim to the appropriate department.

So, what types of claims fall into which categories? Pull up a chair and let's chat.

Roadside Assistance

As we all know, cars can be somewhat unpredictable. If your car decides to break down at the worst possible time, Metromile's got your back! If your car breaks down on the road and you've selected Metromile Roadside Assistance coverage, you can submit a roadside assistance request online, file through the Metromile app, or call Metromile Roadside Assistance at 800-983-3400 to request service. you can. Our Metromile roadside assistance team will arrange to assist you and can also provide an estimated time of arrival.

Glass and windshield claims

Did an errant, high-velocity pebble hit your windshield? File a claim through the Metromile Glass & Windshield Claim Center. If you need to file a claim for a broken window or windshield, and you purchased comprehensive coverage, you can file a glass-only claim online, file through the Metromile app, or call Metromile Glass at 888-256-8375 to report Can call for help. claim

Claims of hit and run

As a vehicle owner, one of the most frustrating situations you can be involved in is a hit and run. If you are the victim of a hit-and-run, you should definitely report the accident to the police. In the case of a hit and run, the more information you can provide, the better. Information to be provided (if available):

Information about the car that hit you:



License plate

Any potential witness information

Time and place of accident

Photographs of the accident site

Pictures of your car

We understand that in certain situations, it may not be possible to provide all of the above information. At a bare minimum, be sure to have the following information handy when filing your claim:

Time of event

The location of the hit and run


Accident report number (obtained from police)

Metromile policyholders can always file a hit and run claim online or through the Metromile app 24/7 – or you can report a claim by calling (888) 595-5485.

General claims

For everything else: file a general claim. Metromile policyholders can file a claim online or through the Metromile app 24/7, or you can report a claim with a claims representative by calling (888) 595-5485 M-F 6am-6pm. When filing your claim you need to have the following information readily available:

Your Metromile insurance policy number

Date of accident

Location of the accident

Description of the accident

Party names

Vehicles involved

We also recommend that you:

Take pictures (or write down) of the driver and occupant's name, contact number and driver's license information.

Obtain insurance carrier information (including policy numbers) from other persons involved

Write down vehicle information for any vehicles involved in the accident, including: make, model, license plate number, and damage

Write any witness information

Take pictures of the accident site, crash marks and debris (if it is safe to do so).

So, what now? After you file your claim through Metromile, here are some next steps to take.

Repair your vehicle

The first thing you need to get is a damage estimate. Your Metromile claims representative can guide you through the repair process. In most situations, we are able to complete an estimate from photos of the damage to your vehicle.

although. If you're not ready to repair your car, that's okay too. You do not need to repair your car to submit a claim to Metromile. When filing, simply tell your claim representative that you are not ready to have your car repaired.

In the case of a total loss, Metromile avoids state regulations on how to value your vehicle. If your vehicle is considered a total loss (as defined by your state's regulations), your policy will remain in effect. You'll need insurance for your rental car or temporary transportation when you shop for a replacement - however, we won't charge you for mileage when you're shopping for a replacement vehicle. Once obtained, contact Metromile to add your replacement vehicle to your policy.

With Metromile, you never have to wonder if your insurance company has your back, because we always will! Get a free quote todayCome and join the Metromile fame - we're always a call, tap or click away. Stay safe out there and see you on the trails!

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